Frequently Asked Questions about Online Hotel Reservations FAQ

• Question:
  Do I pay when I book or when I leave my hotel?
• Answer:
  Most of your bookings will be pay when you leave. Exceptions to this, special offers etc, may require you to pay when you book. This will be made clear to you during booking process.
  
  
• Question:
  I have made a booking where is my confirmation email?
• Answer:
  We strive to make sure our system is as infallible as is possible but, sometimes we do have a few technical problems. If you have not got your confirmation then telephone us on +44 (0) 1904 338885 and we will get it manually resent to you A.S.A.P.
  
  
• Question:
  Where is the hotel / B&B located, and how do I get there?
• Answer:
  The confirmation email sent following a booking provides the hotels full address, directions, telephone number and transport information. this is as provided to us by the establishments themselves. If they don't know how to get there no one will.
  
  Also, our hotel brochure pages have a map link on them. This will give you a map of the local street layout, which you can print out. Our aim is to make it as easy as possible for you to get there once you have booked.
  
  
• Question:
  What is provided in the price? Is breakfast included?
• Answer:
  The individual hotel pages that you view give definitive details regarding the facilities, services and what is included in your booking price. This is stipulated on an individual hotel by hotel and room by room basis. There should also be confirmation of this on the booking pages as you go through our system. If it does not say breakfast included then it will be charged for separately by the hotel.
  
  
• Question:
  How do I cancel my booking?
• Answer:
  The confirmation email sent following a booking of accommodation provides details for cancellation. There is a link that allows you to cancel your booking.
  
  
• Question:
  What is there to see whilst I am there?
• Answer:
  Each city site is a unique online city guide, providing details of the main tourist attractions, historic buildings, museums with individual reviews and recommendations as well as information regarding the local public houses, restaurants, nightclubs and shopping facilities.